VCP PROVIDES EXCELLENT BENEFITS!!

• Employees pay $0 out-of-pocket towards health, vision and dental premiums
• VCP offers a 401k plan at a 4% match 
• Employees receive 6 weeks of paid time off in addition to major holidays

Veterans Community Project (VCP) Overview 

Founded in 2016 in Kansas City, MO, VCP is dedicated to supporting every man and woman who took the oath to defend our nation. The greatest barrier to ending Veteran homelessness is the revolving door of unstable housing and the frustrating maze Veterans must navigate in order to get basic support. We believe that to be an effective program, the first step is to connect Veterans and the community. VCP created an innovative homeless housing program and outreach assistance that provides inclusive services to aid Veterans in re-claiming control over their lives.

The Team

We, the team members and co-founders of VCP, are connectors, feelers, and doers on a mission to help our kin, our kind. We move with swift, bold action, driven by our mission. We believe in collaboration, community, compassion, and above all, serving Veterans with dignity and respect.

The Role

The Program Support Coordinator will play a critical role on the Veteran Support Services (VSS) team in supporting the delivery of outreach and residential services by assisting case managers with administrative tasks, coordinating program activities, and ensuring efficient service delivery. This position requires excellent organizational skills, attention to detail, and a passion for supporting vulnerable populations. 

Essential Duties & Responsibilities

Administrative Support: 

• Assist Case Managers with documentation, data entry into Clarity, and record-keeping to ensure accurate and up-to-date client files. 
• Prepare reports, correspondence, and other documents as needed. 
• Provide front desk support at the village during open hours. 
• Maintain mobile outreach, residential, and office inventory. 
• Meet regularly with the VSS team to understand program needs and areas of support needed to maintain service excellence. 

Program Coordination: 

• Coordinate program activities, including scheduling appointments, meetings, and events for outreach and residential services. 
• Manage logistics for outreach activities and residential program events, ensuring all necessary materials and resources are available. 
• Coordinate with Community Engagement Coordinator to facilitate volunteer and donation activities that support VSS programming. 
• Engage with partner agencies to ensure effective outreach services, and five pillars’ resources for the greatest level of support for all VSS services.  

 Mobile Outreach Coordination: 

• Schedule, coordinate, and track all mobile outreach deployments, including staffing, supplies, routes, and setup. 
• Ensure mobile outreach vehicles and equipment are stocked, maintained, and ready for service. 
• Serve as on-site support during mobile outreach events, assisting with logistics, communication, and documentation. 

Veteran Interaction: 

• Assist with the intake process, including gathering necessary documentation and conducting initial assessments under the supervision of case managers. 
• Help facilitate communication between Veterans and Case Managers to ensure prompt service. 
• Support electronic record maintenance related to Veteran services. 

Support Services: 

• Help coordinate transportation, appointments, and other supportive services for Veterans. 
• Facilitate communication between Veterans and Case Managers, ensuring that Veteran needs are promptly addressed. 

Data Management: 

• Support the maintenance of program databases, ensuring accurate data entry and timely updates. 
• Generate and analyze reports to support program evaluation and improvement efforts. 

Resource Coordination: 

• Assist in identifying and coordinating community resources and partnerships to support client needs, and to reach Veterans in our service areas – including rural spaces. 
• Maintain an up-to-date directory of local services and resources. 

Team Support: 

• Provide general support to the outreach and residential services teams, including attending team meetings and contributing to program planning and development. 
• Assist with training and onboarding new staff and volunteers as needed.  
• Help identify opportunities for increased efficiency, collaboration, and community impact. 

Flexibility   

VCP’s Outreach Center is a fast-paced environment.  Flexibility is a key attribute for this position.  A willingness to take on additional duties, or change course, to ensure the success of the organization is essential.   

Job Requirements 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and be physically present in the office.  The requirements listed are representative of the basic knowledge, skills and/or abilities required.  

Preferred Experience

• Bachelor’s degree preferred. 
• Two years related work experience preferably in a Not-for-Profit environment.  
• Excellent organizational and time management skills. 
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite and experience with database management. 
• Ability to handle sensitive information with confidentiality and professionalism. 
• Understanding of issues faced by vulnerable populations, including homelessness, mental health, and addiction. 
• Familiarity with local social services and community resources. 
• Detail-oriented and capable of managing multiple tasks simultaneously. 
• Compassionate and empathetic with a strong commitment to the mission of VCP 
• Proactive, reliable, and able to work both independently and as part of a team. 

Other Requirements 

• Must have proficient computer skills.  
• Must be able to lift 40 pounds.   
• Must be proficient in performing data entry, operating office equipment, and paying attention to detail.   
• Strong conflict resolution skills required.
• Knowledge of Longmont service structure is encouraged. 

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description. Any essential function or requirement of this job will be evaluated as necessary should an incumbent or applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation(s) for the specific disability will be made for the incumbent or applicant when possible.

Veterans Community Project is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, pregnancy, sexual orientation, gender identity, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All VCP employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.